1. INTRODUCTION

These Terms & Conditions (“Terms”) govern your use of the EVAA Virtual Assistant chat service (“EVAA”) provided by First Insight Corporation (“First Insight,” “we,” “our,” or “us”).

EVAA allows patients and users to communicate securely with their eye care provider’s office for purposes such as scheduling appointments, checking order status, viewing balances, and making payments.

By using EVAA, you agree to these Terms and our Privacy Policy. If you do not agree, please discontinue use or contact your provider’s office directly.

2. RELATIONSHIP BETWEEN FIRST INSIGHT AND THE PRACTICE

First Insight provides the EVAA communication technology platform to your eye care provider (“Practice”).

Your Practice remains responsible for all medical advice, clinical information, and Protected Health Information (“PHI”) shared through the chat.

First Insight acts solely as a Business Associate under the Health Insurance Portability and Accountability Act (HIPAA) for purposes of maintaining and transmitting PHI securely on behalf of the Practice.

3. PURPOSE OF SERVICE

EVAA is designed to facilitate administrative communication between patients and eye care providers.

EVAA does not provide medical advice, diagnosis, or treatment recommendations. Any information provided through EVAA is for general informational purposes only.

Questions requiring professional medical advice should be directed to your provider directly or through an in-person consultation.

4. DATA PRIVACY AND SECURITY

EVAA encrypts data in transit and at rest using industry-standard protocols.

First Insight does not sell, share, or use your PHI or personal data for marketing or advertising.

Access to PHI is restricted to authorized users as required to support the Practice under HIPAA-compliant controls.

PHI entered into EVAA is processed solely for communication between you and your provider’s office.

5. INFORMATION WE COLLECT

EVAA may collect the following categories of information:

• Patient-entered information (name, contact details, appointment details, order or balance inquiries)
• Chat content exchanged between you and the Practice
• Technical data (device type, browser, IP address, and session metadata) to improve system performance

Non-medical data collected is used to maintain system integrity and enhance service reliability.

6. USE OF SMS AND COMMUNICATION CHANNELS

SMS messages used to deliver chat links or notifications are not encrypted.

Users should avoid sharing personal or medical details via SMS.

Secure, encrypted communications must occur within the EVAA chat window.

You may opt out of SMS communications by replying “STOP” or by contacting your provider directly.

7. PATIENT CONSENT AND ACKNOWLEDGMENT

By continuing the chat, you acknowledge that:

• You understand the nature and purpose of the EVAA service.
• You consent to the collection and secure processing of your information to support communication with your provider.
• You accept and agree to these Terms and the accompanying Privacy Policy.

8. PAYMENTS AND TRANSACTIONS

EVAA may facilitate online payments or balance inquiries.

Payment transactions are processed securely by integrated payment partners in accordance with PCI DSS standards.

First Insight is not responsible for billing disputes or payment authorization decisions.

For refunds or billing questions, please contact your provider’s office directly.

9. LIMITATIONS OF LIABILITY

EVAA is provided “as is,” without warranties of any kind, express or implied.

First Insight does not guarantee uninterrupted or error-free operation of the service.

First Insight shall not be liable for indirect, incidental, or consequential damages resulting from use of EVAA.

Nothing in these Terms limits liability for acts of gross negligence or willful misconduct.

10. INTELLECTUAL PROPERTY

All intellectual property rights in EVAA, including text, code, interface design, and trademarks, belong to First Insight.

You may not copy, modify, distribute, or reverse-engineer any part of the EVAA system or materials.

11. UPDATES AND REVISIONS

First Insight may update these Terms periodically to reflect legal or operational changes.

Updates take effect immediately upon posting within the chat interface or at the provided policy URL.

Continued use of EVAA following an update constitutes acceptance of the revised Terms.

12. CONTACT INFORMATION

For questions or concerns regarding these Terms or data protection, contact:

First Insight Corporation
Email: privacy@first-insight.com
Website: www.first-insight.com/privacy

13. COPYRIGHT NOTICE

© 2025 First Insight Corporation. All rights reserved.

Unauthorized use or reproduction of EVAA content or software is prohibited.